Yeah, Vulnus basically got it right, especially considering he's speaking from experience. It's not great when forum members you like are acting up and you have to tell them to calm down and sort it out before action is taken, but you don't want to be harsh yet you sort of have to be because it's your job, hell I've already had to do that to some degree and we've had quite a low amount of moderator work required so far.
It's essentially like doing volunteer work at a highschool with really unpredictable students.