Utterly Mad

Yeah I'm going to call them up in the morning and ask what's going on with it, they should have an engineer out after a few hours to check there aren't any issues on this end of things too, I've been with them before and their customer service is fucking fantastic, ISPs in Britain tend to be very concerned about making sure the customer is happy because it's so competitive here and it takes like half an hour to switch to another ISP.